Voice AI for legal intake
A law firm answering service that keeps intake moving.
Your firm invests in getting the phone to ring. Ctrl.Alt.Delta builds AI voice assistants that answer after-hours and overflow calls, collect intake details and connect the inquiry to your CRM, staff alerts and follow-up.
Review your call handlingFrom the first call to the next step.
A law firm answering service handles calls when your staff cannot. Coverage can range from taking a message to asking intake questions, arranging consultations and transferring calls. The right choice depends on what happens after someone answers.
Answer with your firm’s intake questions
The assistant introduces itself as AI and asks the questions your team approves. We agree which calls it handles, what to collect and which situations need a person.
Give your staff a usable intake record
Send the caller’s contact details and intake summary to the CRM or case management workflow agreed for your firm. Email or text alerts tell the responsible staff member that an inquiry needs attention.
Arrange the next step
Offer a consultation under your booking rules, attempt a transfer to available staff or arrange a callback. Your firm retains conflict checks, legal advice and decisions about representation.
Follow up while the opportunity is still open
Use approved messages, timing and contact permissions for reminders and follow-up. Stop automated follow-up when the person replies or opts out, and leave a clear record for your team.
Built with Zainab Hamid, founder and AI engineer, around your firm’s questions and staff handoff.
Live receptionists and AI answering: what to compare
Human receptionists, AI assistants and a combination of both can support legal intake. Compare the actual workflow and service terms; the label alone does not tell you what a provider can do.
| Compare | Live answering service | AI voice assistant |
|---|---|---|
| Who answers | A live receptionist speaks with the caller. | A voice assistant handles the agreed questions and requests. |
| Coverage | Confirm staffing hours, overflow capacity and holiday coverage. | Configure after-hours or overflow routing; test call capacity and outages. |
| Intake and booking | Ask whether staff follow your questions and can use your calendar or CRM. | Test your questions, required fields and booking rules before launch. |
| Sensitive or complex calls | Confirm training, escalation procedures and access to your team. | Define when a person takes over and what happens if no one answers. |
| Cost | Check included minutes or calls, overages, transfers and setup fees. | Check usage, simultaneous calls, setup, integrations and ongoing support. |
What affects the cost of legal call answering?
Compare the total cost of the workflow your firm needs, rather than the starting monthly fee alone. Ask for a quote using your typical call volume, average call length and busy-period demand.
Base plans start at $499/month. Total cost scales dynamically based on call volume, concurrent calls, and custom integrations.
- What call volume or minutes are included, and how are overages billed?
- Are intake, scheduling, staff alerts and follow-up included or separate?
- What does setup cost, including your CRM and phone routing?
- How are concurrent calls, transfers and human fallback handled?
- What support, call review, reporting and data retention are included?
- How can the firm change the scope or cancel the service?
What to test before an answering service handles your calls
Use fictional details to place test calls for a new inquiry, a repeat caller, an interruption, a request for a person and an unavailable attorney. Check the conversation and the intake record your staff actually receives.
- Does it capture names, callback details and the reason for the call accurately?
- Does it respect safe-contact instructions for sensitive matters?
- Does it explain the next step without implying the firm has accepted the case?
- Can staff see the intake summary, who owns the inquiry and whether follow-up is due?
- Have your team reviewed recording disclosures, contact permissions, provider data terms and retention?
See the intake for your practice area
For a closer look at sensitive calls, read our after-hours family law intake guide.
Law firm answering service questions
Virtual receptionist can describe either a remote person or an AI assistant. Ask who will answer, how callers are informed, which intake tasks are included and when your staff takes over. Ctrl.Alt.Delta builds AI voice assistants and the workflows around them.
The setup starts with a review of your current phone system. After-hours or overflow forwarding may let you keep the number clients already use. We confirm routing, carrier requirements and fallback options before making changes.
Yes. Your receptionist can remain the primary contact while the AI handles agreed overflow or after-hours inquiries. We define when calls route to the assistant, when it attempts a transfer and how it notifies your staff.
We scope the connection around your software, access permissions and required fields. During testing, your team checks a completed intake record and its email or text alert. Integration availability and any additional work are confirmed before launch.
The assistant is configured to collect facts and refer legal questions to your team. A transfer depends on your routing rules and staff availability. If no one is available, it follows the callback or escalation process your firm approves.
The site includes example workflows for family law, personal injury, criminal defense, immigration and estate planning. Each has different intake questions and handoff needs. Other practices can be discussed during an intake audit.
Make more of the calls you already receive.
Book a 30-minute intake audit. We’ll review your call routing, intake questions and follow-up, then discuss what an AI answering workflow would look like for your firm.