No case evaluations
It never estimates what a case is worth or tells a caller whether they have one.
AI intake for personal injury firms
Injured callers try more than one firm. Be the one that answers.
Your AI agent picks up nights, weekends and overflow, screens liability, injuries and treatment against your criteria, checks for prior representation and books the consultation while the caller is still on the line.
See the intake in actionAfter-hours & overflow · Your firm’s intake rules
The intake, in action
A Friday-night crash call, start to finish.
Watch the intake summary fill in as the call happens: screened, prioritized and booked before the caller hangs up.
Incoming call
A scripted example, shortened for reading, with invented names and numbers. Your agent follows the script, criteria and handoffs your firm approves.
Read the full transcript
- Your AI agent: Thank you for calling Your Firm. I’m the firm’s AI intake assistant, and this call is recorded. Are you calling about an accident or an injury?
- Caller: Yeah. I got rear-ended on I-45 a couple of hours ago. My neck is killing me.
- Your AI agent: I’m sorry—that sounds painful. Are you somewhere safe now, and has anyone checked you out?
- Caller: I’m home. Paramedics looked at me at the scene. I’m going to urgent care in the morning.
- Your AI agent: Good. I’ll take a few details so an attorney can review this first thing. What’s your name, and is this the best number?
- Caller: Andre Wilson. Yeah, this number’s fine.
- Your AI agent: Thanks, Andre. Did the police come out, and do you have the other driver’s name?
- Caller: They did. I’ve got a report number. The other guy is Kevin Doyle. He said he was looking at his phone.
- [Matches your criteria: auto · injury · treatment · recent]
- Caller: His insurance already called me. Should I give them a statement?
- Your AI agent: I can’t give legal advice, but I’m marking that for the attorney as a priority. Insurer contact goes to the top of the morning list. Have you talked to any other law firm about this?
- [Priority flag · insurer contact]
- Caller: No. You’re the first ones who picked up.
- [Checking the intake calendar · 2 openings]
- Your AI agent: Then let’s get you on the calendar. I can book a phone consultation tomorrow at 10:00 a.m., or Monday at 9:00 in the office.
- Caller: Tomorrow at ten. Phone is good.
- Your AI agent: You’re booked for 10:00 a.m. tomorrow. I’ll text a confirmation and a secure link for photos of the cars and the report. Booking doesn’t mean the firm has accepted your case; the attorney will go over everything with you.
- [Confirmation and upload link texted]
- Caller: Okay. Thanks for actually answering.
Built around personal injury
Everything your intake specialist would ask—already answered.
Your agent asks your screening questions in your order, so the attorney who calls back is deciding, not discovering.
No advice about insurers
Questions about adjusters, statements and medical bills go to your attorney, flagged as priority.
Your criteria, applied the same way
Matters outside your criteria get a polite close and, if you choose, a referral message you approve.
Initial intake only. Conflict clearance, legal advice and engagement decisions remain with your firm.
Before you bring it to your firm
Your practice.
Your questions.
The details personal injury attorneys ask about.
Yes. You set the criteria—incident type, date, injuries, treatment, venue, prior representation—and the agent asks those questions. Matters outside your criteria get a polite close and, if you choose, a referral message you approve.
You decide. The agent can book the first available consultation, warm-transfer to an on-call intake specialist, or send a text, Slack or email alert with the summary the moment the call ends.
Where your system supports it, new leads arrive there with the summary and transcript. If it doesn’t, the summary goes to the inbox or channel you choose. We confirm the exact connection during your intake audit.
Yes, if you enable it. Each language is scripted and tested with your team before launch, and summaries can arrive in English.
A 30-minute intake review
What did last weekend’s missed calls cost your firm?
Find out in 30 minutes. We’ll map your intake, run a live injury call against your criteria and show you exactly what your team would receive.